"Good clinical care but problems with contacting"

About: Leeds Dental Hospital

Anything else?

My daughter has received excellent care from her orthodontist. However, there is a serious issue with contacting this hospital. The phones are never answered and there is no answerphone. Other reviews have said the same. I have spent a whole day ringing every half an hour to try to ask a question about my daughter's treatment and after 6 hours I still haven't spoken to anyone. I appreciate that they are very busy but even an answerphone would be a huge improvement!

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Responses

Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Anonymous

Thank you for posting your comment. We are very sorry to hear about your experience and would like to confirm that we have passed your feedback on to the department concerned.

Thank you once again for taking the time to post your comments.

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