"Bad attitude from staff"

About: Bedford Hospital South Wing

Anything else?

My friend was taken in with a bad case of diverticulitis and while I was visiting she said she needed a bedpan - I offered to go and ask a nurse for one. I went to nurses station and waited while the two nurses carried on their discussion, eventually I managed to ask for the bedpan and said she needed it quite quickly. The nurse looked me up and down and said "yes, in a minute" , not in a very nice tone. My friend waited until another nurse? In a dark blue uniform came and we told her we were waiting for a bedpan and she dealt with the situation. I must say I did not like the way the nurse spoke to me or the fact that she did not see any urgency in supplying the bedpan although my friend had liquid diarrhoea.

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Response from Bedford Hospital South Wing

Hello Ms McDougall, Thank you for letting us know about this. I am sorry to read that your experience, and that of your friend, were not satisfactory. If you would like to make a formal complaint - or if you would simply like to discuss the issues you encountered - I would encourage you to contact us directly. In the first instance I would suggest going to our Patient Advice and Liaison Service department (PALS) via the details on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints You can also contact the PALS team via email to PALS@bedfordhospital.nhs.uk, by calling them on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ Thank you once again for sharing your experience. Ben Raza, Senior Communications Officer, Bedford Hospital NHS Trust

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