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Cardiac problems

Posted By florida1808

"Cardiac problems"

About: East Surrey Hospital / Cardiology

(as the patient),

Spent 2 weeks at ESH prior to going to London Heart Hospital for a double bypass. Having been in several wards was impressed with the care and attention given by hard pressed nursing staff. My issue is the lack of patient facilities after visiting hours. Could ESH not provide TV lounge(s) for patients?

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 09/10/2013 at 08:58
Published on Care Opinion at 09:35

picture of Ian Mackenzie

Dear florida1808,

Thank you for your comments about the care you received at East Surrey Hospital. I'm very pleased that you were impressed with the care you received.

Unfortunately we have no patient lounges for one simple reason - space. We would love to be able to have more space for a number of reasons in the ward areas but they are already fully utilised for other purposes.

I'm sorry that this isn't a very helpful response.

regards

ian

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Update posted by florida1808 (the patient)

Is there no way that the big screen in the main entrance area be switched to receive TV channels during the evening. I realise that will only allow mobile patients this facility, but having been one this would have been a boon.

Response from East Surrey Hospital 10 years ago
East Surrey Hospital

Submitted on 09/10/2013 at 16:39
Published on nhs.uk on 06/01/2014 at 00:04

Dear florida1808, Thank you for your comments about the care you received at East Surrey Hospital. I'm very pleased that you were impressed with the care you received. Unfortunately we have no patient lounges for one simple reason - space. We would love to be able to have more space for a number of reasons in the ward areas but they are already fully utilised for other purposes. I'm sorry that this isn't a very helpful response. regards Ian director of Estates and Facilities

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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