"Volunteer drivers not being given information"

About: Tameside General Hospital

(as a staff member),

Submitted by Healthwatch Tameside after information provided by member of the public.

When volunteer driver in Derbyshire takes patients from Care Homes in Glossop to appointments at Tameside Hospital, no staff member goes with them, no medical records are sent and the driver is constantly being asked about medication.

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for bringing this to our attention. Our Social Care partners at Derbyshire County Council agree that the sharing of information between health and social care agencies is vital to the provision of seamless care. Having all of the relevant information to hand enables professionals to make informed decisions about the care you require. This issue will be raised with the Glossop care homes.

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing

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