"Dementia patient kept in overnight."

About: Countess Of Chester Hospital

Anything else?

My mother of 85 who suffers from dementia, was kept in overnight following a fall in the street. Nobody from the hospital contacted me, although I am next of kin and her attorney.

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Responses

Response from Countess Of Chester Hospital

Dear Sir / Madam, We are sorry you feel you had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to see what we got wrong. Please be assured that your comments have been shared with our Director of Nursing & Quality . Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments. The Patient Experience Team

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