"Appalling Care"

About: Hemel Hempstead Hospital

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Im writing this on behalf of my Mother in Law who died after 10 weeks in this Hospital and who now cant write this for herself but wanted to. She was admitted with a urine infection but after 8 weeks they still had not identified she had a 10cm cancerous mass in her bladder! Having received her medical notes, She fell out of bed twice, once on the ITU ward! She was dropped once during toileting, frequently went without food or drinks unless I was there, was given tablets to swallow even though she could not swallow them. Was told she was being discharged even though she was, vomiting, bleeding, confused and had an infection. Missed three referral appointments to a specialist because she was not well enough to go to the appointment but the Consultant refused to come and see her in the Hospital because her appointments were as an "out-patient"! This delayed her diagnosis until we started making a big fuss. In short her treatment was appalling and nothing short of disgusting. The hospital refused to release her to a Hospice so we had to sign a letter to remove her and once we did they stopped giving her any pain relief or fluids. We witnessed other patients calling for the nurse and being ignored unless a relative was there or a visitor tried to help them. The nurse would just sit at the nurses station and look at them knowing they needed a bed pan. patients food would just sit there untouched for those unable to feed themselves as there was no one to give it to the patients unless a family member came in. One patient escaped to the carpark before the staff knew they were gone!

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Responses

Response from Antony Tiernan, Director of Corporate Affairs and Communications, Communications and corporate affairs, West Herfordshire Hospitals NHS Trust

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Thank you for your taking the time to post this comment.

As you can imagine, I am extremely concerned about the issues you have raised and would ask you to contact our patient advice and liaison service (PALS) so that we can investigate this further.

The PALS team can be contacted by calling 01923 244 366 or on email pals@whht.nhs.uk.

I have shared your comments with the senior management of the team too and have asked them to look into the points you have raised and to let me have urgent feedback.

I do hope you will contact us so that we can look into this matter. Your comments will be treated in confidence.

Should you need to, you can email me via antony.tiernan@whht.nhs.uk or on Twitter: @AntonyTiernan.

For more information about the work of our hospitals, visit www.westhertshospitals.nhs.uk or follow us on Twitter: westhertsnhs.

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Response from Hemel Hempstead Hospital

Thank you for your taking the time to post this comment. As you can imagine, I am extremely concerned about the issues you have raised and would ask you to contact our patient advice and liaison service (PALS) so that we can investigate this further. The PALS team can be contacted by calling 01923 244 366 or on email pals@whht.nhs.uk. I have shared your comments with the senior management of the team too and have asked them to look into the points you have raised and to let me have urgent feedback. I do hope you will contact us so that we can look into this matter. Your comments will be treated in confidence. Should you need to, you can email me via antony.tiernan@whht.nhs.uk or on Twitter: @AntonyTiernan. For more information about the work of our hospitals, visit www.westhertshospitals.nhs.uk or follow us on Twitter: westhertsnhs. Antony Tiernan, Director of Corporate Affairs and Communications

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