"Caring staff on John Proctor ward at Ling's Bar"

About: Lings Bar Hospital / Inpatient nursing and rehabilitation

(as a relative),

My mother has recently been to Ling's Bar twice. Two days after her return home, she fell and broke her hip, so she ended up at Ling's Bar a second time, where she is just about to be discharged.

On the John Procter ward for the first time I was impressed with the friendliness of all the staff, but particularly had contact with Angela Parker who took time to show me things I would need to do for mum once she came home. She was very encouraging and supportive in a way that I have not met in any other area of the NHS where my mother has been.

I would also like to commend Lea Taylor, who, although I only had dealings with when she brought water and tea time things around to mum, I found to be a most caring and thoughtful young lady, who was not only concerned with doing her job but also managed to make me, as a relative, feel encouraged and valued, always having a kind word just when it seemed to be needed.

I wish the standard of care shown by these two ladies was the norm but I fear that is not the case. They should be highly commended for the standard of their care and concern for others.

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Responses

Response from Sara Jane Ashmore, Interim General Manager for Rushcliffe, Rushcliffe Locality, County Health Partnerships

Thank you so much for such lovely feedback on the attitudes and helpfulness of the staff on John Procter ward. I am delighted that you and your mum were shown such kindness and consideration during your mums time here at the hospital, the team always strive to ensure that both patients and their relatives feel valued and cared for so it is always wonderful to hear such praise.

I shall make sure the ward manager and the team see your feedback and in particular Angela and Lea as they will both be touched by your kind words.

Thank you again for taking the time to leave us your comments we really do value them.

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