"A & E"

About: Princess Alexandra Hospital (Harlow)

Anything else?

I visited the accident and emergency on October 4th 2013 and want to commend the service I received. I was really impressed by the professionalism and calibre of the staff from reception desk, blood test staff, nurses, doctors, x ray and ultrasound staff. They all worked together very well and everything was explained to me during my treatment. People often criticise the accident and emergency services but it is necessary to realise that blood test results, x ray results etc are not instantaneous and that staff are working within these limits and to realise this. Well done and thank you.

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Responses

Response from Shahid Sardar, Head of Patient Engagement, Patient Safety and Quality, The Princess Alexandra Hospital NHS Trust

Thank you for your really very nice comments about A&E at The Princess Alexandra Hospital NHS Trust. We have one of the busiest departments in the region, but work hard to provide highly attentive, high quality care and treatment to everyone who attends our Department.

Thank you for taking the time out to make this contribution and do please get in touch with the Patient Experience Team if in future we can be of assistance. The number is 01279 827084 or email us at pals@pah.nhs.uk.

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Response from Princess Alexandra Hospital

Thank you for your comments on the service you received on October 4th 2013 in Emergency Department. What is particularly pleasing to read about is the way you describe the team working together, something we greatly value at The Princess Alexandra Hospital as we know that people are the most important part of our hospital and of course these are colleagues who we are immensely proud to work with. As you know, the NHS doesn't always get things right first time, and so if in future you feel you have an unanswered question or concern please do call us on 01279 82 70 84, Monday to Friday, 9am to 5pm, or leave a message outside of those hours and we will everything we can to assist.

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