"Children's A&E"

About: Arrowe Park Hospital

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Attended children’s A&E when my toddler had a fall. Followed the signs to “Children’s A&E” and waited for attention, only to be told to go to the main A&E reception first. Waited, registered there and then directed back again to Children’s A&E to give details there. This should be made more clear and less confusing for patients. Lots of toys to keep children occupied if able to play, but then I began to understand why they need them as there was a long wait to be seen and children become restless. Chairs could be more comfortable. Once seen to, the treatment rooms were decorated to distract children and things for them to look at, staff pleasant and treatment was satisfactory.

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the Childrens Emergency Department. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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