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toilet and cleanliness of the patient

Story from nhs.uk

"toilet and cleanliness of the patient"

About: Churchill Hospital

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I am writing this on behalf of my 90 year old mum, The cleanliness of her was not very good especially the state of her finger nails and toes. Mum has demensia and was in for a broken hip. in her good e she said that the food was discusting and not fit for a dog. making the patient wait before they are sorted out for the toilet is now very good. one lady was kept waiting 1 hour 30 minus before she was sorted out. This needs to be improved.

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Responses

Response from Churchill Hospital 10 years ago
Churchill Hospital

Submitted on 02/12/2013 at 13:04
Published on nhs.uk on 03/12/2013 at 03:00

Thank you for providing the Trust with feedback regarding the care of your mother whilst she was an inpatient at the Churchill Hospital. I am sorry that the care she received was not what you would expect and we would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or email us at complaints@ouh.nhs.uk.

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