"The nursing staff on the ward ..."

About: Royal Albert Edward Infirmary

(as the patient),

What I liked

The nursing staff on the ward were excellent and the cleaning on the ward was excellent

What could be improved

Medical staff need to work together this is a very poor area especially if you more than one complaint in a different area of your body for example ENT don't work very well with General Surgery this breakdown between specialties led to my diagnosis of cancer being delayed. Treating patients holistically would help and listening to patients is essential.

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Responses

Response from Royal Albert Edward Infirmary

Dear Diane

I am sorry to learn of the concern you raised regarding communication between ENT teams and General Surgery. I would be happy to look into this in more detail on your behalf if

you could contact me directly. My contact details are: helen.hand@wwl.nhs.uk or by

phone, 01942 822217.

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