About: Bristol Eye Hospital Bristol Eye Hospital Bristol BS1 2LX
I have been suffering with sore,burning,swollen eyes for about a year. I have been told There is something different wrong ay every optition I have been too so it is hard to know exactly what is wrong with my eyes. I have tried many different treatments and none of them have been successful which is why my current optition recommended Bristol eye hospital. I live about 40 minutes away from Bristol so having to book a taxi plus waiting time was going to be expensive, however I was happy to do this so long as I had a successful trip and found the right treatment to manage my problem. The consultant I saw was so rude. He literally looked through one screen to decide what the problem was. I found this strange as previously I had experienced having other tests done and this was only in the optitions! he told me I had bletharitus not dry eye condition like I had been told the last time I was at the optitons! He was rude about the fact that I mentioned this to him and wouldn't explain to me why this was from looking at my eyes. He suggested I use lid care wipes which I had previously used and they irritate my eyes. I asked if there was anything I could use instead or if they continued to irriate my eyes this time should I still use them ? he responded by saying ' this is what I recommend so you can take it or leave it' very helpful!! He also suggested someone else doing the treatment because I told him y eyes were very sensitive?! He then continued to add insult to the injury by telling me I had acne because of having two spots and told me this could affect my eyes but didn't give me any suggestions in treating it. I feel this man was very dismissive, and unreassuring and unsympathetic. When Iasked him further questions about treatment he put me down and tried to make me feel stupid. I am a young woman who has been suffering with my eyes for over a year and obviously have concerns over them. Considering I paid to come all the way to Bristol and back I am angry and frustrated that I wasn't listened to properly or respected as a patient!! I don't feel like somebody like this should be 'caring' for patients in the NHS! Also there was a young man that I wasn't asked whether it was ok for him to be in the room whilst I was there and who interrupted our conversation!!