"Dreadful service from start to finish"

About: Queen's Hospital (Romford)

Anything else?

I would not recommend to anyone. Staff do not read the files properly, do not feedback information, were twice surly and sarcastic and even give out an incorrect prescription once. Am back where I started.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen's Hospital

I am sorry to hear of your poor experience. It is unacceptable that you felt that staff were rude and did not give you a high quality service. If you would like us to look into this for you, please contact our Patient Advice and Liaison Service (PALS) with further details. You can contact PALS on 01708 435454 or email PALS@bhrhospitals.nhs.uk Yours sincerely, Dr Mike Gill Medical Director

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story