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Dreadful service from start to finish

Story from nhs.uk

"Dreadful service from start to finish"

About: Queen's Hospital (Romford)

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I would not recommend to anyone. Staff do not read the files properly, do not feedback information, were twice surly and sarcastic and even give out an incorrect prescription once. Am back where I started.

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Responses

Response from Queen's Hospital 10 years ago
Queen's Hospital

Submitted on 21/10/2013 at 12:58
Published on nhs.uk on 22/10/2013 at 04:00

I am sorry to hear of your poor experience. It is unacceptable that you felt that staff were rude and did not give you a high quality service. If you would like us to look into this for you, please contact our Patient Advice and Liaison Service (PALS) with further details. You can contact PALS on 01708 435454 or email PALS@bhrhospitals.nhs.uk Yours sincerely, Dr Mike Gill Medical Director

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