"The staff were all really nice ..."

About: Royal Albert Edward Infirmary

(as a relative),

What I liked

The staff were all really nice and helpful when my daughter was admited to A & E.The doctor who saw her in A & E had a nice way of explaining and reassuring her as to what was happening.

What could be improved

It took a long time for us to be moved on to the childrens ward, the beds in A & E not comfortable when on for a few hours.

Story from NHS Choices

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Response from Royal Albert Edward Infirmary

Thank you for yur kind comments in relation to he care your daughter received in A&E. I was sorry to learn that you experienced a delay before your daughter was admitted to the children's ward. If you would like me to look at the problem in more detail and provide you with a full response I would be happy to do so.

Please contact the Patient Relations Department on 01942 773340 or by e-mail: lesley.boyd@wwl.nhs.uk

Lesley Boyd, Patient Relations Manager

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