"Felt uneasy at my ultra sound staff seemed rude"

About: Cossham Hospital

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I came for a ultra sound on Wednesday at mid day and I felt very un easy I was called into the room none of then introduced there selves and just glared at you when I walked on which made me feel awkward I was asked a question and had a reply of what's that suppose too mean no conversation was made, I kept being asked too breathe in but it was as though she couldn't be bothered to. Say and breathe out jolly good I did. Just think the staff should be a little more polite and not have faces like thunder and at least try and answer questions I asked if they could see snything and all I got was photos are taken sent too whoever who will check then send too your doctor it was like a real effort for them. And I agree with others comments they just shove tissue in your hand and tell you too get up be bit nicer if the bed was lowered for you too get on then raised up. Hospital was very impressive looking very clean and no waiting time which was excellent and very calm just shame about the woman who scans you a smile can go a long way

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Response from Cossham Hospital

Dear Anonymous - thank you for taking the time and trouble to post your views of the Cossham Ultra Sound Service. I apologise that it has taken me a while to respond but I was not alerted to your post. I am sorry your experience was so poor and clearly fell below the standards we would wish for any of our patients. Staff should be polite and professional at all times, and this includes being empathetic and friendly. Your comments have been passed to the service manager so staff can be made aware of your comments. Kind Regards – Steve Sykes Advice and Complaints Team

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