"SAU/ Ward 8"

About: Leicester Royal Infirmary

Anything else?

I was a patient in SAU/Ward 8 The are I recieved was second to none. The Nursing staff and doctors were caring and supportive even when faced with one an influx of 15 - 20 patients who had to be admitted, assessed, swabbed, observasions done and still retained a smile for you. One major observation is the staff, dedicated as they are are flagging at the end of a 12 and half hour shift - on a ward with such a busy turn over of patients if this is a managerially enforced move to such long hours? - I would wonder how long you will retain such good staff or when their own health would begin to fail. I have to say that the food and service recieved from interserv can best be described as poor. On two occasions the soup was stone cold and if you chose soup as a starter at lunch and supper you would indeed get the same flavour - NO Choice. You are asked what you want by choice of meats.. you are unable to view a menu. (its all collected on an ipad - not all of the staff were very good at reading the choices and relaying this to the patients) When something doesnt come up - such as a salad... if you ask where it is... you are asked... "do you want it then..." errrm yes please! (it didnt arrive) The portion of tuna mayo i was given was two tea spoons full. I ordered chicken dinner which can best be described as micro meal for a child. Do interserv buy their meals from thomas cook? I would ask the CEO to take a look at the meal provision for patients - timing - quality - portion - temperature.. To the nursing staff - A thank you for keeping my pain under control and thank you for maintaining my care even through the busy periods. Can I also give a special thank you to Staff Nurse, HCA's and Housekeeper - your care and attention is very much apprechiated!

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Responses

Response from Leicester Royal Infirmary

To reviewer, Thank you for taking the time to post a comment. We're pleased to hear about your positive experience of the nursing staff and doctors on ward 8 at the Royal. We really appreciate your feedback and your comments have been passed on to the relevant team. However, it is a shame that you weren't satisfied with the level of service provided by Interserve. If you would like to take your compliant further, please contact Horizons.Mailbox@uhl-tr.nhs.uk and they will be able to address this for you. Kind regards, Rosalind Ward, Communications Officer

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