"Good and courteous treatment."

About: Russells Hall Hospital

Anything else?

Having been known to complain when services were not at their best, I think it is only fair that I report when services are good. I recently visited the Rapid Access Colorectal Clinic for some checks. I was seen within 15 minutes of my appointed time. The doctor and nurse who saw me were very professional and made aware what the tests involved and treated me with every kindness and respect. I was told that I would need further tests, and a letter arrived, to confirm a further appointment, within one week. The second appointment involved the X Ray Dept. and again I had the tests within half an hour and was treated efficiently and respectfully by the radiologist and the assistant. Both tests were completed within 2 weeks and my total time at the hospital, for both tests, was less than two hours. A letter from the consultant, with the results of the tests, arrived within three weeks. My thanks to all concerned.

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to let us know about your experiences of our services. We are pleased to hear that you have been so impressed with the quality of care you have received from us and the timely manner in which you were treated. We know that waiting for test results can be a very anxious time, so we are especially pleased that we were able to return these to you quickly. We will pass your praise to the teams involved in your care.

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