"Care & Compassion"

About: Grantham & District Hospital

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My mother was admitted to Ward 1 at Grantham & District Hospital on 9th September. Unfortunately after one week her condition rapidly got worse and she was on palliative care until Friday 20th when sadly she passed away. She had excellent care from all staff - Doctors, Nurses, HCAs and housekeeping staff. Their care and compassion was second to none! As a family they were very kind as we sat with her providing us with tea & coffee. On a different note whilst on Dixon Ward at Lincoln County Hospital the previous month the nursing care was appalling. Perhaps ULH should send some of the staff on Dixon Ward to Ward 1 to see care and compassion at it's best. I have worked in the NHS for 34 years and regularly undertake Internal Assurance Team visits in a neighbouring Trust so I'm happy to provide more feedback if required.

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Responses

Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

Dear Alison; firstly please accept my sincere condolences on the death of your mother but I am pleased to read that this was as comfortable as possible for you as a family as well as for her.

I'd also like to say thank you for your feedback particularly at such a difficult time. I have passed your story onto the team on Ward 1 at Grantham and I know that Sister there shares these with her staff.

I note however with sadness your experience on Dixon Ward and your further feedback would be valuable when you have a moment; Linda Higginbottom - deputy director has suggested that you may wish to contact her directly at: linda.higginbottom@ulh.nhs.uk?

Thank you again Alison and again our condolences and best wishes.

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