"Eye clinic needs change of attitude"

About: West Suffolk Hospital

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Visits over the past two years, oral health department December 2011 excellent lady surgeon and nurses wonderful, endoscopy unit last week 25/9/2013 excellent surgeon and extremely good nursing staff, eye clinic last Saturday 28/9/2013 not to the same standards at all, long, long wait and then treated with distain by doctor and given very little information, this department urgently needs to change, especially their attitude to patients, although the nurse was polite.

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Response from West Suffolk Hospital

We are sorry your last visit to WSH was less than satisfactory. It would be useful if you could contact our Patient Advice & Liaison Service (PALS) so that your concerns can be addressed. Please call PALS on 01284 712555 or email pals@wsh.nhs.uk

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