"I hope my wife's operation works out better."

About: Royal Preston Hospital

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After being told to take my wife straight to hospital asap with a gall bladder problem, go straight to ward 12 and she will be admitted , wow what greeted us surprised us, chaos it was utter shambles one poor bloke had been there from 8.30am, I arrived at 8.00pm!! he got looked at midnight .nobody knew what was going on, there were people waiting for hours and hours in so much pain, sorry I know you guys do a tough job but that was a total mess, I ended up taking my wife home at 3.00 am and was told to bring her back for a scan at 10.00am next day, we arrived next day at 9.45 only to be told she couldn't have her scan until 1.00pm, after that we were told there had been a mix up with her blood tests the day before, we got out after waiting 45 minutes for her meds at just before 5.00pm don't let me start on the £20 I got stiffed for in the car park. not a good experience. and Im trying to reassure my wife she's going to be in safe hands.

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Response from Royal Preston Hospital

Thank you for providing feedback. We are concerned to read your comments and would welcome the opportunity to investigate further. Please could you contact Customer Care on 01772 522521 so that we can discuss the issues and see what we can do to try and resolve them.

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