"Concerns over privacy and hygiene in outpatients"
About: Charing Cross Hospital Charing Cross Hospital London W6 8RF
Posted by sunn (as ),
I recently had several appointments at the outpatient first floor wing of Charing Cross Hospital.
I really don't like the new 'self check in'. Instead of getting to talk to a receptionist where there was a short queue I was promptly ushered to a machine with a touchscreen. There were numerous questions which are never asked as a matter of course. I still needed to make an enquiry with the receptionist so was ushered back into now a longer queue.
After going to sit in the waiting area, my name was loudly announced with details of where to which area to wait.
I have two objections.
Firstly, I do not want my details broadcast over the intercom.
And secondly, may I suggest that a disinfection gel dispenser be placed near the self checking machine as all patients are now expected to touch the same screen.
Also having the option to sit or lean over would be helpful as it does take a few minutes to complete and standing with no support can be a bit tricky for some.