"Iarrived at casualty at 3.30.am. ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

Iarrived at casualty at 3.30.am. on a Monday morning and was seen almost immediately. The casualty staff were very caring and acted very professionally. Iwas sent straight to surgical assessment where once again I have nothing but praise for the way in which I was treated. I was then operated on at midday and transferred to ward 33. There I once again found the staff friendly and professional. I was kept informed of my progress and seen very promptly the next day by the surgeon who operated on me.

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Response from Royal Lancaster Infirmary

Thank you for your kind comments. We will endeavour to pass on your message to the relevant Matron, Ward Manager or Head of Department.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk

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