"When issuing weekend appts to ..."

About: Royal Lancaster Infirmary

(as the patient),

What could be improved

When issuing weekend appts to keep waiting lists down, to meet specified targets

it would be advisable to ensure specific medication is in stock in to allow the patient the opportunity to receive the treatment and care promised.After waiting patiently over 1 hour in outpatients I was told that I would not receive my injection,I could return on Monday after collecting the injection but no apology was offered and I was told in the waiting room not even called for consultation this was a waste of appt caused by poor communication and lack of preparation there is little wonder targets are not met .

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Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention. Should you wish to make a formal complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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