"My elderly father was brought ..."

About: Royal Lancaster Infirmary

(as a relative),

What I liked

My elderly father was brought in via ambulance with pain in his abdomen/chest. He was seen promptly by the staff within A&E and I was very happy with his treatment there, although we did seem to be waiting forever - forgiveable as I know they're very busy. He was then transferred to the Medical Assessment Ward and the staff there were very helpful and pleasant

What could be improved

I repeatedly told various nurses that my father had a history of gastric bleeds and therefore shouldn't have aspirin/ibuprofen. At A&E they understood this and gave him one initial dose as they felt the benefits outweighed the risks. I explained the same in the Medical Assessment Ward and also explained that my father wouldn't remember his medical history and that they would need to relay this info to the Drs. When he came home he'd been prescribed Aspirin. I questioned this with the Sister, who said it was correct and would be fine. Within 2 days, my father had chronic indigestion (a potential precursor to a stomach bleed) and was moved to another more suitable drug by his GP. PLEASE listen to relatives... we may not have a medical qualification, but we know your patient better than you!!

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention. Should you wish to make a formal complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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