"Disappointing aftercare"

About: Hereford County Hospital

Anything else?

Recently I was admitted to the early pregnancy unit for a miscarriage. Whilst at the hospital the staff were kind, helpful and sympathetic, however I was very disappointed as whilst I was there I asked for my midwife and GP to be informed, to save me explaining the distressing situation. I also asked if my 12 week scan at Worcester could be cancelled. The midwife assured me that this would be done. Unfortunately none of this information was passes on. I subsequently received a call from my midwife to arrange an appointment and had to go through unessecary distress explaining the situation. I then received a letter from Worcester hospital to confirm my scan. Again I had to make another distressing phone call. Finally when I encountered subsequent problems and went to my GP they had no information on my situation and I had to describe in detail my experience. I feel very angry that a difficult and upsetting time I was made to suffer additional distress because the staff did not take the time and effort to ensure that key professionals were informed of vital information. I feel strongly that this review should be taken seriously to ensure that future patients to not have to endure the same appalling level of aftercare.

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Responses

Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your comments with regard to your experience here at the County Hospital. In order for us to look in to your concerns please can you contact the Patient Experience Team on 01432 372986 Patient Experience Team

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