"How bad can it get - Prescott Ward"

About: Cheltenham General Hospital

Anything else?

Prescott Ward - nobody what's to help me with this. My mother has memory loss, PALS are saying they need my mothers consent to proceed with the investigations due to my complaints/concerns, how can a son report concerns and ask for help so that nobody experiences what we did on behalf of the only mother he will ever have.

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Responses

Response from Cheltenham General Hospital

Hello there - we're really sorry to hear that you and your mother are not happy with the care being provided at our hospital. We understand you have already spoken to our PALS team and the issues you have raised are now being handled by our complaints team. This is important to us as it allows us to learn from the experiences of our patients and improve our services for the future. If you have any questions about this process or how your complaint is being handled, please do feel free to contact the complaints team directly on 0300 422 5777 Kind regards The team at Gloucestershire Hospitals NHS Foundation Trust

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