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Care Opinion

Hip-replacement Surgery

Story from nhs.uk

"Hip-replacement Surgery"

About: William Harvey Hospital (Ashford)

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The admissions nurses and nursing staff were efficient and caring, also the surgeon who operated on my hip was kindness personified, as were theatre staff. However, the food was ghastly, but, I guess this could have been because of budget restrictions. The cleaning staff for 'my ward' deserve a star. I wouldn't mind being a patient here again if it were necessary. And, just to finish off, after-care at Buckland Hospital has been top-notch, too.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 03/10/2013 at 07:09
Published on Care Opinion at 10:38

Thank you so much for providing us with such kind words, I will ensure staff will see your comments, they will certainly appreciate the feedback. I am sorry that you did not find the food satisfactory. This is really disappointing as we have worked hard with the current catering providing to improve the choice and quality of food, and to provide a range of healthy snacks available at regular times during the day. In general terms we do get better feedback about food quality since the changes have been in place.

It would be really good to talk to you more about your concerns about your meals to see where we need to consider making additional changes. Please do email me on Julie.pearce1@nhs.net

I do hope you continue to recover well, and thanks again for taking the time to feedback

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 24/10/2013 at 16:20
Published on nhs.uk on 25/10/2013 at 04:00

Thank you for your kind words and we are really pleased to hear that you had such a positive experience. Your comments will be fedback to the staff involved in your care. Positive feedback is an extremely powerful tool to motivate staff and we are grateful that you have taken the time to provide us with your comments. We hope you are on the road t recovery.

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