"Poor teamwork"

About: Royal Hampshire County Hospital

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I was very impressed with the medical care I received at the hospital recently for a broken wrist. However, the medical team's treatment advice was not implemented by the ward staff: 1) despite being advised to suspend my wounded arm from a sling attached to a stand by my bed, no ward staff checked this. It was not done and my arm remained on bed for 2-3 hours after op resulting in more pain and a night in hospital. 2) despite regular pain relief prescribed by medical team, ward staff showed no interest in providing regular dosage. I had to ring bell, wait while they tracked it down and lose out on the accumulative benefit of pain relief medicine. 3) ward staff seemed oblivious to my injury. I was left with a breakfast tray with a wrapped pat of butter and marmalade container which I had no hope of opening with only one hand. When called, staff seemed disinterested and as if it was beneath them to attend to me eating. ( I had had no food for 24 hrs due to op!). On discharge and removing my drip from right hand. I was asked to hold the lint over the wound - impossible with one had as I pointed to my left arm in plaster! The nurse seemed surprised. She then could not wait to keep contact with the lint in wound, rushed off, causing huge and unnecessary bleed and subsequent bruising. 4) Apparently the cleaners are not allowed to touch spilled body fluids and so the nurse - who will have far more intimate contact with patients - had to clean the blood off floor with a paper towel and then ask cleaner to clean with mop. I am not sure this chain of command makes any sense to better hygiene. Sorry to have to write this as such a shame when the quality of medical care is so good.

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Response from Royal Hampshire County Hospital

Thank you for your feedback. I am really sorry that we let you down with some aspects of your care. We would welcome the opportunity to discuss this further with you. Please contact our Customer Care team on 01256 486766 or customercare@hhft.nhs.uk Mary Edwards Chief Executive, Hampshire Hospitals NHS Foundation Trust

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