"Yellow Ward staff night staff need a bit of basic..."

About: Queen Alexandra Hospital

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I was admitted via A&E, I could not fault the initial service of their team however this peaked when I was taken to 'yellow ward' . I was met with two night shift nurses one of whom did not even acknowledge me apart from dumping a pillow on my bed (no eye sight, no verbal communication, or even asking if I wanted another pillow) and generally spent more time sitting around talking and eating a large pack of dorritos in direct view of a patient who clearly had a BMI under 14. The other was politer and I personally couldn't fault her but neither were very observant especially with the two older clients who several times I had to point out had been asking for help. One of these lady even managed to get out of the bed and Crawled across the floor before they took notice and promptly put her on 1:1 obs. As a mental health professional working with older persons it was quite clear this lady was confused, disorientated and possibly experiencing sun downing and this all stuff that both the nurses and health care assistants (one who directly ignored the woman and closed the curtain to attend another rather than getting another member of staff to help) should know. So in summary wonderful initial service, very reassuring and friendly despite the environment they were working in, however yellow ward needs to look into their general people skills, older person skills and general patient care. I personally would be down there in a shot if I found out an 65+ friend/ relative had been put on there.

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