"Disrespectful and Unprofessional"

About: Trowbridge Community Hospital

Anything else?

My daughter injured her hand at school and saw the school nurse who didn't think it a serious injury. My husband and I were also satisfied that it was not serious. She didn't complain of pain at home but that it hurt at school after writing. She went to the school nurse for medication. On the fourth day, for my peace of mind, I took her to the minor injury unit and saw a nurse. Her tone from the beginning was impatient and sharp. She asked me if I had 'child protection issues in my home'. I understand her duty to safeguard children but I feel her choice of words could have been more respectful and sensitive. She agreed that the injury was not serious and needed time to heal but in a very aggressive tone she reprimanded me for not giving my daughter more painkillers. She did this in the presence of my teenage daughter. I felt devastated at her implied accusation that I had neglected to give my daughter the necessary medical care. Worst of all I felt undermined as a parent. Maybe I misjudged the pain relief that was necessary but I feel it was unprofessional of the nurse to discredit my parental care in front of my child. My daughter at times has made a bigger fuss of injuries than their severity warranted, so my husband and I were reluctant to medicate unnecessarily. She also refused a sling to support her arm so we were unsure of the extent of her pain that she was having at school. I am distressed by this whole episode, and the nurse didn't even end the consultation with a polite 'good bye'.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Updates, changes and questions related to this story