"Didn't help a patient in need of help"

Anything else?

Th care co-ordinator i previously saw didn't take anything I said seriously, didn't bother to contact me when he cancelled an appointment, didn't ring back when I was disconnected during a phone call and I suspect never made the referral he promised. Still struggling with problems but am so disgusted that I was let down like this when I really needed help. I'm still sickened. I was referrred to the wellbeing service who when i contacted months after I was told that a referral had been made they said they had no record of a referral. They even contacted the millview themselves and there was no record there of a referral being made. An "investigation" was made and i was told that the wellbeing service was at fault. Interesting considering that the millview had no record of a referral being made.

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Responses

Response from Mill View Hospital

I am really sorry that you have had this experience - please consider talking to our service experience team who would like to investigate your complaint and the way it has been handled so far - but they need further details from you. You can contact them on service.experince@sussexpartnership.nhs.uk or 01903 843026. You might also consider contacting the local Healthwatch in Brighton who will be able to put you in touch with an independent complaints advocacy service Helpline telephone: 01273 810235 (10am-12pm, Monday to Friday) Email: help@healthwatchbrightonandhove.co.uk Kind regards Rachael Kenny Patient and Public Involvement Manager Sussex Partnership NHS Foundation Trust

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