"NHS Shetland Complaints Department"

I sent an email to the Physiotherapy Department at the Gilbert Bain Hospital Lerwick and asked " what treatment have I had for pins-needles running down both my arms "? considering I'd been going there for the last three months and getting no benefit from being there. They refused to answer my email so I sent them another and again they refused to answer my email.

So I put in a formal complaint to the NHS Shetland Complaints Department and asked them why the Physiotherapy Department had refused to answer my emails.

NHS Shetland Complaints Department's, honest, un bias and full investigation as to why the Physiotherapy Department refused to answer my email on two accounts were: " I understand that your email of 20th March did not contain any direct questions ".