"Unbelievably horrific service from the restorative..."

About: Leeds Dental Hospital

Anything else?

After having an accident which resulted in me losing my front teeth earlier on in the year, I was seen to 3 times, the last appointment being early june. I have not been contacted since for another appointment and am now left at the age of 24 with no idea or clue about whats going on and stuck with a denture. I was not informed of students breaking up for summer until I was pushed away into the xray room where I heard them gossiping about their time off and had to wait 2 hours for the xray to take place. I presumed that was why I hadn't heard but when I rang up (when they eventually answered) after calling over 20 times I was told I was not on the waiting list and that basically I was forgotten about. I was told I would be contacted by my dentists nurse that week - its been a further 3 weeks and still heard nothing. I am still waiting for any contact about an appointment being made and now have no idea what to do as every time I call no one answers the phone. Anyone got any advice? I certainly would not recommend anyone being treated here as I have received no compassion or decent care. A very upset and distressed 'patient'

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Ms McGill

Thank you for posting your comment. We are very sorry to hear about your experience. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

Updates, changes and questions related to this story