"fantastic A&E, let down by poorly managed appntmnt..."

About: Pinderfields General Hospital

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This is a really difficult review to write as the difference between departments at Pinderfields is vast. I have visited the A&E department twice this year for both my partner and myself and have been seen, had x-rays and a follow up appointment made within the hour. I really cannot praise the staff in A&E enough! Following my trip to A&E I was referred to the MST clinic which once again was fantastic. More xrays, specialist doctor and plaster cast applied within the hour once again. However, the fracture clinic is where I believe the hospital and therefore my experience has been let down. Clearly understaffed and told half an hour after my appointment that there is an hour delay is not acceptable. I find this particularly difficult to believe considering my appointment was for 9.24 in the morning so couldn't be blamed on previous appointments over running. Then once I waited to see a doctor for over an hour was left in a room alone for 10 minutes until the doctor was ready to see me. Completely unprofessional. At this appointment I was told to expect a letter with an appointment for an MRI scan. Two weeks later I have received nothing about this appointment and although I have tried ringing the appointment line at different times of day hoping for a response, I am left on hold endlessly. It is unfortunate that the fracture clinic and the appointment line are so poorly managed as they have distracted from a fantastic A&E department and the Physio department whom have incredibly caring, attentive and polite staff. A&E : 10/10 (on both occasions)

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Response from Pinderfields General Hospital

Thank you for this feedback. We appreciate your positive comments and would be pleased to arrange for the negative aspects to be investigated if you would like to contact us directly.

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