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admitted via A&E for pain due to back probs

Story from nhs.uk

"admitted via A&E for pain due to back probs"

About: East Surrey Hospital

Anything else?

Initially A&E staff pleasant but then left me in cubical area without call bell! Unable to walk due to severe back pain. Nobody checked on me to ask if I needed anything-as it was I needed the toilet but couldn't walk or call anyone as I had no bell! Called out to a nurse and was told someone would come-nobody did. Had to shout for help and then was offered a bed pan but no assistance until they heard me crying in pain! A&E doctor treated me very well and was responsive to my needs and couldn't have been more helpful. Nurses on ward varied. As a nurse myself I feel the most of the nurses need a course on basic care giving which left a lot to be desired! Physio was wonderful, helpful and understanding of my needs. Top marks for her and doctors!

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Responses

Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust 10 years ago
Tasha Gardner
Communications Manager, Marketing and Communications,
Surrey and Sussex Healthcare NHS Trust

supports all internal and external communications

Submitted on 07/10/2013 at 13:25
Published on Care Opinion at 16:02

Dear Anonymous

While it was good to read your feedback about the treatment you received from the physio and doctors I was sorry to read your comments about your nursing care. If you would like to send me a few more details I can pass these on to the matron in change of ED so that she can respond to you.

My e mail address is tasha.gardner@sash.nhs.uk

kind regards

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Response from East Surrey Hospital 10 years ago
East Surrey Hospital

Submitted on 09/10/2013 at 16:48
Published on nhs.uk on 10/10/2013 at 04:00

Dear Anonymous While it was good to read your feedback about the treatment you received from the physio and doctors I was sorry to read your comments about your nursing care. If you would like to send me a few more details I can pass these on to the matron in change of ED so that she can look into this and respond to you. My e mail address is tasha.gardner@sash.nhs.uk kind regards Tasha

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Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust 10 years ago
Eloise Clarke
Communications Manager,
Surrey and Sussex Healthcare NHS Trust

Submitted on 14/10/2013 at 19:05
Published on Care Opinion at 19:22

Hi

We havent heard from you as yet, anbd there is no obligation to get in touch with us, but if you'd like to discuss your comments with our Matron in the Emergency Department please contact her: jackie.thompson@sash.nhs.uk.

Many thanks

Eloise

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