"admitted via A&E for pain due to back probs"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Initially A&E staff pleasant but then left me in cubical area without call bell! Unable to walk due to severe back pain. Nobody checked on me to ask if I needed anything-as it was I needed the toilet but couldn't walk or call anyone as I had no bell! Called out to a nurse and was told someone would come-nobody did. Had to shout for help and then was offered a bed pan but no assistance until they heard me crying in pain! A&E doctor treated me very well and was responsive to my needs and couldn't have been more helpful. Nurses on ward varied. As a nurse myself I feel the most of the nurses need a course on basic care giving which left a lot to be desired! Physio was wonderful, helpful and understanding of my needs. Top marks for her and doctors!