"Lack of organization and poor service"

About: Newham General Hospital

Anything else?

I have been this morning at the maternity bookings zone 12 with an appointment at 8.30 am which one there was no receptionist until 9.00 am. then they started the clinic so basically spend an hour awaiting to staff arrive on duty..once seen by the midwife I have been told to get a blood test from the same department, around 3 ladies were chatting and getting annoying when asked for the blood test having multiple people outside awaiting for them, afterwards, when after the test I have been asked to return back to midwife, there was another midwife taking coffee with my midwife, when I enter into the room she apologies making an excuse of catching up from weekend, come they don't consider that we are already waiting for more than an hour to be seen and we are tired. Another fact is the customer service they have is terrible, nobody is smiling, everyone looks unhappy and angry, very poor customer service and this is over the pregnant woman, it should not been like that at all, they should be more helpful, friendly and happy on the important jobs they doing.

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Responses

Response from Newham General Hospital

We are sorry for the experience you have described in your comment. We take patient care very seriously, and would like to look into this for you in more detail. We would therefore like to invite you to contact us directly to discuss this further. Please telephone Sonia jabke on 0203 416 5000 extension 8210 or 07534 175 638 who will then ensure your concerns are investigated appropriately. Alternatively if you can give us your telephone number we will then contact you directly.

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