"left in pain and given no food"

About: William Harvey Hospital

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Admired Saturday pm, on Sunday waited 6 hours for pain relief, this was supposed to be hourly, was sleeping when the dinner came round, and in the shower when tea arrived, it was only when my wife asked what I had eaten and I said mouthing that staff realised I had had no food, still waiting for pain relief, Monday spoke with Doctor who said they may operate tomorrow. My wife came to visit at 6 .30 and asked the nurse what operation I was having and what time, she said I was not booked for one, so my wife asked then why has he been nil by mouth, nurse shrugged her shoulders, pain relief still asking on the hour, still waiting 6 hours I had had 1dose am and none since, my wife went to the nurses station and asked for my pain relief they said yes ok, my wife folded her arms and said I will wait here while you get it, then they start half hartedly looking we can't find his notes, my wife said I will wait here unroll they turn up, so because they could not be bothered to find my notes I was given no pain relief, I was on oral morphine prescribed as a 10mm dose given hourly, I should never have been made to wait 6-7 hours. By Tuesday I realised it was going to be the same again, Groundhog Day, and yes it was the same begging for my pain relief starved of food, I have paid my NI for over 38 years and when I need the service I am treated like this, I phoned the wife and said come and get me, this place is not for sick people. WhenI took my dog to the vet she was given the very best care and attention, If I get through this I will go to the vets next time, PS The night staff were brilliant, thank you ladies, maybe the day shift should observe how they work.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing feedback and I am really sorry to hear of your experience. Please do email me your details and which ward you were on so that I can properly investigate this for you and feedback to the day staff on the ward. Your experience as outlined is not the standard of care we would expect for our patients, please accept my apologies. My email address is Julie.pearce1@nhs.net

I hope you are recovering well from your operation.

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Response from William Harvey Hospital

We are sorry to hear of the problems that you experienced and disappointed that you left the hospital because of he care that you received. We would also like to offer our apologies for the delay in responding to your comments. They will all be noted onto our patient feedback database and reported to both the division responsible for your care. If you would like to discuss your concerns further then please contact the Patient Experience Team at ekh-tr.patientexperienceteam@nhs.net and they will help you to resolve any concerns you have about future care and advise you on how best to take your concerns forward.

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