"waiting time in clinic"
About: Crosshouse Hospital / Dermatology Crosshouse Hospital Dermatology KA2 0BE
Posted by teeny fin (as ),
my appointment was 10. 40 am on a Monday morning to see a dermatologist at an outpatient clinic. I arrived at 10. 35 am and was told to take a seat in the waiting area which I did. after 30 minutes a nurse quietly arrived in the waiting area and apologised for the delay saying that the clinic was running late.
a further 15 minutes went by and I asked the gentleman sitting next to me what time his appointment was for and he said 10. 30 am. the lady across from us told us her appointment time was 10. 20 am. it was now 11. 15 am. once more the clinic nurse came and again very quietly apologised for the delay and then left the waiting area again.
I was finally seen by a doctor at 11. 50 am.
at no time was any explanation given by anyone as to why the clinic was running so late nor were we shown where we could get a drink of water or where the toilet facilities were.
I asked where I could get a drink of water and the clinic nurse was kind and helpful showing me where the water cooler was.
I know emergencies happen in hospital and sometimes things go awry but I fail to see how a dermatology clinic on a Monday morning could possibly get so behind that patients were left sitting more than an hour over their clinic appointment time.
it would have been so much better if someone had just taken the time to explain why we were all left sitting so long.