This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A&E Broken Arm.....

Story from nhs.uk

"A&E Broken Arm....."

About: Lincoln County Hospital

Anything else?

My paramedics were spot on, cannot fault them at all. The problems started when I arrived at A&E. Long wait to get processed which was due to staff change over, cant be helped but too much staff chit chat if am honest. Eventually taken to a bay off A&E next to a chatterbox person who spoke very loudly. Relieved when her friend was taken off for Xray so I had peace and quiet. Looked on the floor and spotted a dirty dressing with blood on it, it wasn't mine so didn't install confidence in the hospital. Had to ask 4 times for painkillers, don't know what the delay was as staff seemed very busy chatting! I work for the NHS and I am sorry but I fine this hospital a disgrace! I hope I dont get admitted with a serious problem. Newark hospital is so much better. Instead of changing the sling the paramedic gave me I was sent on my way with a replacement sling to change myself!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 10 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 15/10/2013 at 17:08
Published on Care Opinion on 16/10/2013 at 09:20

picture of Jennie Negus

I am sorry - your experience clearly was not good and I know the A&E team will be equally disappointed to read this. Picking up the issues you raise I can sympathise when other patients may be noisy as it can be hard enough when you are felling unwell or in pain let alone having more noise and disruption; I am sure you appreciate that this can be difficult to manage but the staff do generally try and keep the department calm.

I am sorry about the dirty dressing - that isn’t good enough; if a cubicle has been vacated it should be checked before another patient goes in - I have passed this onto the A&E team to reiterate the importance of this.

I am sorry too that you had to wait for painkillers; as you work for the NHS I am sure you appreciate that there may be some legitimate delays in some circumstances but if there were these were not explained to you and I am sorry for this.

We didn’t get it right for you; that is clear but we do appreciate your feedback and please be assured that it has been shared with the team. Thank you again.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lincoln County Hospital 10 years ago
Lincoln County Hospital

Submitted on 19/12/2013 at 12:23
Published on nhs.uk on 20/12/2013 at 03:00

I am sorry - your experience clearly was not good and I know the A&E team will be equally disappointed to read this. Picking up the issues you raise I can sympathise when other patients may be noisy as it can be hard enough when you are felling unwell or in pain let alone having more noise and disruption; I am sure you appreciate that this can be difficult to manage but the staff do generally try and keep the department calm. I am sorry about the dirty dressing - that isn’t good enough; if a cubicle has been vacated it should be checked before another patient goes in - I have passed this onto the A&E team to reiterate the importance of this. I am sorry too that you had to wait for painkillers; as you work for the NHS I am sure you appreciate that there may be some legitimate delays in some circumstances but if there were these were not explained to you and I am sorry for this. We didn’t get it right for you; that is clear but we do appreciate your feedback and please be assured that it has been shared with the team. Thank you again.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k