"Given penicillin despite allergy"

About: Sandwell General Hospital / Trauma and orthopaedics

(as the patient),

I feel I was mistreated in every way possible.

Patients depend on the care of nurses, however if we buzz we're left waiting until they finish handover (typical excuse they carry). Also they're so pushed for time that they overlooked my allergies I had to penicillin - I had a red wrist band that states my allergy.

I suffered up until the point I thought death is coming my way. My tongue had swollen so much that it come out my mouth, my gums were swollen, my teeth felt wobbly, and I also had a severe rash.

I complained, Sandwell hospital told me they were sorry, and that they have put things in place ie training. I would never get over this experience.

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Responses

Response from Sandwell General Hospital

Dear Shay, Sorry to hear about your experience. Medication errors and allergy omissions are something we focus on very hard and try and learn from individual mistakes and system errors. I hope you do get over the experience and if you need our care again we meet your needs. Thank you for taking the time to comment. Toby Lewis, Chief Executive

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