"appalled sufferer"

Anything else?

Having been diagnosed with prostate cancer I had an MRI scan. I was told that my consultant would discuss the results & treatment in 2/3 weeks....I heard nothing so after 3 weeks I phoned the appointments dept..... 20 mins on phone no answer I phoned reception 25mins later they answered ...apologies & assurances that appointment was coming. ...next day 14th Sept, 2 letters arrived Letter 1 dated 12th Sept...informed me my appointment on 12th Sept was cancelled... I had no knowledge of this appointment ??? Letter 2 dated 12 th Sept next appointment ...Wait for it 6th March 2014...6 months time. I phoned the consultant's secretary who apologised & assured me that she would book a new appointment ...the letter arrived 11 am 19th Sept telling me that my appointment was that morning at wait for it ..9.15 am... I phoned & asked if I rushed to the hospital would I be seen ? No joy, but they promised to book me in the following Thurs . Appointment letter duly arrived... I arrived at 9-45 am for 10 am.....at 10,45 I asked if the consultant was running late....the nurse looked at her list & told me I was not down to see the consultant but his Clinical Nurse ....I saw the nurse ,I had seen them at a previous visit when she promised to send me a prostate. cancer sufferers pack which didnot arrive.I told them..that the advice pack had not arrived ...,she looked at her notes & told me she had sent the pack to the wrong address ,she could not give me a pack there & then as she didnt have any in her office, ???? Their manner was less than sympathetic ,she seemed rather overstretched & disorganised. However she told me the scan had shewn my cancer was contained within the prostate good news . I had hoped that i would be discussing my case with my consultant. I went home & visited the Royal Marsden Hospital...website I was most impressed ... They answered the phoned in 2 mins I was put through to a charming helpful assistant who explained how to transfer to the Royal Marsden This I have done....Needless to say the promised pack has not arrived.......If you are suffering from Queens Hospitalitis & have cancer you have the right to transfer to the Royal Marsden Hospital