About: Milton Keynes Hospital

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We wanted to write this review so other people, do not find themselves in the same situation that we was in. I have had a miscarriage and I have diabetes type one and acid reflux. I am on medication for these conditions. I had an ERPC which was distressing enough for myself and my boyfriend. The surgery and recovery care wards where top notch in our opinion. I was then taken up to ACU at 12.15 and was left alone for six hours no one came to check I was ok for six hours, it was like no one knew I was there. The only people who came in brought tea and something to eat thank goodness. I didn't have any medication with me. My boyfriend brought my medication in or I could have gone into a coma without my insulin. During this time my boyfriend kept going to the nurses station but there was no one there, I know you are a busy ward but this was unacceptable. I was covered in blood all day and at risk of hypos and infection. At six pm a brilliant nurse looked in and was stunned to see me he got on the case and took my temperature and blood pleasure he popped in at regular intervals and soon he sent me home. My boyfriend and myself really feel this situation should never have to happened to anyone else.

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Response from Milton Keynes Hospital

Firstly, Milton Keynes Hospital would like to apologise for the length of time it has taken to reply. The Trust is sorry to hear of your experience of ACU and your comments have been passed to the responsible managers for their information and action. If you would like to discuss this further or make a complaint then please contact the Patient Experience Team on 01908 243633 or 01908 243181 or alternatively e-mail patientexperience@mkhospital.nhs.uk or write to the main hospital address. Thank you.

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