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Disgusting lack of service.

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"Disgusting lack of service."

About: Manchester Royal Infirmary

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Waited 12 weeks for an appointment here only to be told that there was nothing that could be done for me before being handed in a discharge paper that had been precompleted before my appointment. No help, no consideration, no interest, no respect, no examination. I've had severe RSI for four years. Went to Wythenshawe instead and they're actually going to investigate with scans and offered me pain injections, which MRI told me would be no use during my 30 seconds chat when I asked. The doctor in the Fracture Clinic. Not happy at all.

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Responses

Response from Manchester Royal Infirmary 10 years ago
Manchester Royal Infirmary

Submitted on 31/10/2013 at 15:37
Published on nhs.uk on 01/11/2013 at 03:01

We are very sorry to receive your comments and concerns via the NHS Choices website about your experiences in the Orthopaedic Department and the unsatisfactory way i which your issues were dealt with during your consultation. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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