"Eye Clinic /Day Case Mix -up (my mistake!)"

About: Burnley General Hospital

Anything else?

I had appointments at your Eye Clinic 3.00pm 19th September and Day Case Surgery Unit 12 noon 20th September. Somehow, I managed to mix them up, presenting at Day Care at 12 noon on the 19th. Reception staff were sympathetic and, although I didn't have the Eye Clinic paperwork with me, suggested I go there and explain my mistake. Reception and clinical staff at the Eye Clinic were equally accommodating, and I received treatment. Having learned my lesson, I turned up at Day Care on the correct day, 20th September, at the correct time, with the correct paperwork. There, too, I received the appropriate treatment. Despite my initial error, I was afforded sympathetic, good-humoured, help and exemplary professional treatment throughout. I can not speak too highly of the service. Long live the NHS!

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Responses

Response from Burnley General Hospital

Dear Sir Please accept my gratitude on behalf of the Surgery and Anaesthetics division for your kind comments regarding your experience of our services recently. We take all feedback, positive or otherwise, as an opportunity to learn from our patients and visitors to improve the quality of our services. We will of course ensure that your kind comments are shared with the teams involved in your experience. Kind regards Leigh Hudson Business Manager - Special Surgery

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