"Rude Switchboard operators"
Posted by Charlotte Bishop
I rang the hospital to ask to speak to a doctor who I was trying to contact about a clinic at another hospital. Instead of saying something polite like "Good morning, Royal Throat Nose and Ear Hospital", the operator answered with a brief "Yes!" I said "Is this the Royal Throat Nose and Ear Hospital?" to be told equally rudely as if I was wasting their time, "Yeah, this is the switchboard." I said (as I was being made to feel as if I was wasting their time) "sorry to bother you but...." and they couldnt even find the doctor who my colleague informs me has been working there for years. This is not the first time I have had utter rudeness from staff at this hospital and I will be making an official complaint.