"Grief leading to uncontrolled racing heartbeat"

About: North West Ambulance Service NHS Trust Salford Royal / Cardiology

(as the patient),

Back home. They kicked me out before tea time probably sick of me eating them out of the hospital. Feeling better than I have been for months. it seems I was very close to the point of no return when I was taken in. I thought it was all down to grief but my heart had gone completely out of control and I have been told that had I not been stabilised in the ambulance I would have most probably been DOA.

I cannot thank everyone who worked on me and brought me back to health so quickly. The ambulance crew and everyone at Salford Royal ( Hope ) Hospital. Especially the echo heart scan operator Zoe who went far beyond her duty and made me believe that my life was worth fighting for when I was at my lowest ebb. She then called in to see me the following morning even though she wasn't on duty. A really wonderful lady.

No wonder it has a reputation for being one of the best hospitals in the country. I will be eternally grateful to everyone who were so determined to keep me alive, when I quite honestly couldn't have cared less.

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Responses

Response from Salford Royal

Thank you for taking the time to tell us about your experiences at Salford Royal during what sounds like an incredibly difficult time in your life. I am pleased to note such positive comments about the staff here and our colleagues at North West Ambulance Service. I would like to be able to identify the staff involved so we can share this with them. I would be grateful if you could email our PALS team in confidence (PALS@srft.nhs.uk) with your details so we can share this directly. You have also briefly mentioned in your comments about grief you are experiencing. If at any point you feel you would like any support, again mention this to PALS who can offer confidential advice and help put you in touch with services within the hospital who may be able to offer you further support.

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Response from North West Ambulance Service NHS Trust

Thank you for taking the time to share with us your recent experience about using North West Ambulance Service.

We are sorry to hear about your illness but very pleased to hear about the professional care that the Ambulance crew gave to you and the part they played in helping to stabilise you and transporting you to the hospital quickly to ensure that you received the right treatment.

We would like to wish you all the best for the future.

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