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Pre-op and discharge

Story from nhs.uk

"Pre-op and discharge"

About: Croydon University Hospital

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Shame that the pre-op cannot be done by one nurse, this would save having to see 4 nurses on the day and spending half a day there. When the appointment date was sent, no information enclosed about what was going to happen and what to expect. Discharge - came out with no guidance on how you should feel, and what to expect. No do's and don'ts. No wonder so many people end up in A&E after being discharged. Was old to have pain killers for 5 days, only given 3days worth, so had to argue with GP surgery to get them urgently. If people were given the correct amounts and guidance, this would save the stress of family members having to get the GP's involved. Someone should look at nth of the above, which would save a lot of nhs resources!

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Responses

Response from Croydon University Hospital 10 years ago
Croydon University Hospital

Submitted on 01/10/2013 at 18:21
Published on nhs.uk on 02/10/2013 at 04:00

Thank you for getting in touch with us and we’re sorry that you didn’t feel that we gave you enough information about what you should be expecting over the course of your treatment. We’re very sorry that you were discharged without getting enough medication; we have passed your comments on to the Chief Pharmacist at the Trust. We are making improvements to both the information that patients get when they are coming in to see us and are discharged, and the way in which we prepare prescriptions for discharge. It would be very helpful to us if you could provide us with some more information about your experience with us so that we can look into how we can improve these aspects of our services. You can get in touch through our PALS service on 020 8401 3210 or at talktous@croydonhealth.nhs.uk

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