"Slow and uncaring"
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
Last year I underwent a lot of stress difficulties and as a result fell into depression, I did not get much help from my GP and felt like I had no-one to turn to. I ended up taking an overdose and was taken to the A and E department by my boyfriend. When I got there I felt like i was treated like a student child and not a person with real problems. I was made to drink charchol and left in the waiting room to wait. I had arrived at 3 in the afternoon and was still there at 8 waiting for someone to come back and check my vital signs and talk to counselling services. After waiting all this time I got very anxious and felt so fed up of being in the hospital as it was making me feel worse. I got up to walk out as I could not stand it anymore. My boyfriend wanted me to get help so went to the counter to check what was happening, they had completely forgot they had left me in the waiting room and told my boyfriend to make sure I stayed. At this point I was completey frustrated and feeling worse than i felt and did not feel like I was being helped at all. After a total of a 7 hour wait I was seen and basically did not see anyone from the counselling service, they let me go with the doctor just ringing the counselling serivce asking if it was ok to let me leave. They deemed me ok to leave the hospitial without really confirming why I felt they way I did and putting no appropriate safe guards in place for me. It was only through the help my boyfriend gave me. The NHS did not really provide good standards for those with mental health issues or any safe-guards to avoid a repeat of the event or any preventation or help for the future or how to get over the problems I faced.