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Complacency and indifference

Story from nhs.uk

"Complacency and indifference"

About: Blackpool Victoria Hospital

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6 weeks after having investigation for breast pain it took a call from my GP to get BVH to contact me with the results. Having looked at other people's feedback it is quite apparent that BVH are only interested in those who give positive comments. Little attention is given to people who complain and this is indicative of the lack of concern displayed .

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Responses

Response from Andrea Reid, Patient Experience Information Officer , Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 10 years ago
Andrea Reid
Patient Experience Information Officer , Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 02/10/2013 at 12:37
Published on Care Opinion at 12:58

We are very sorry that you have experienced poor care. This concern has been passed to the breast care team, if you are willing to speak to the Nurse Consultant or one of the breast care nurses please do not hesitate to call them on 01253 303493.

Alternatively, if you would prefer to speak to someone in our Patient Relations team, you can do so by contacting 01253 655588.

Regards

Andrea

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Response from Blackpool Victoria Hospital 10 years ago
Blackpool Victoria Hospital

Submitted on 02/10/2013 at 14:27
Published on nhs.uk on 03/10/2013 at 04:00

We are very sorry that you have experienced poor care. This concern has been passed to the breast care team, if you are willing to speak to the Nurse Consultant or one of the breast care nurses please do not hesitate to call them on 01253 303493. Alternatively, if you would prefer to speak to someone in our Patient Relations team, you can do so by contacting 01253 655588. Regards Andrea

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