" Contacting the rheumatology phone line"

About: Royal Hampshire County Hospital / Rheumatology

(as the patient),

I needed some advice about my medication as I had flu and didn't know whether I should take my injection.

The special telephone line is open between 2pm and 3pm. I rang and got the answer phone but the message is quite aggressive and feels like friendly fire! It is quite shocking in its tone and I feel you need to be quite strong to actually leave a message. Very off putting and it took me two goes at ringing before I left my message.

No one got back to me for a week!

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Response from Royal Hampshire County Hospital

Thank you for your feedback. I am sorry you had such difficulty with our service. We would welcome the opportunity to discuss this further with you. Please contact our Customer Care team on 01256 486766 or customercare@hhft.nhs.uk. Mary Edwards Chief Executive, Hampshire Hospitals NHS Foundation Trust

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